1. Introduction and Acceptance of Terms

Welcome to chicken-road-2-giocare.it, the official website for the "Chicken Road 2" slot game. These Terms and Conditions ("Terms") govern your access to and use of the website chicken-road-2-giocare.it ("Website"), the "Chicken Road 2" game ("Game"), and all related services provided by Via del Pollo Digital Entertainment S.r.l. ("We", "Our", "Operator").

By accepting these Terms, you ("You", "Your") enter into a legally binding agreement with the Operator. Use of the Website and participation in the Game implies full acceptance and compliance with these Terms, our Privacy Policy, Cookie Policy, and Game Rules.

1.1 Key Definitions

• Operator: Via del Pollo Digital Entertainment S.r.l., the company operating the Website and Game.
• User/Player: Any individual who accesses or uses the Website and/or participates in the Game.
• Gaming Account: The personal account opened by the User on the Website to access real money gaming services.
• Game: The online slot game "Chicken Road 2" and any versions, including demo versions.
• Website: The domain chicken-road-2-giocare.it and all its subdomains.

2. Operator Information and Licensing

Your trust and security are our highest priority. We operate with maximum transparency and integrity, in full compliance with gaming laws and regulations.

2.1 Operator Identification

2.2 Contact Information

We offer multiple channels to ensure fast and efficient assistance:

• Customer Support (24/7):
  • Phone: +39 02 1234 5678
  • Email: [email protected]
  • Live Chat: Available directly on the Website
• Technical Support: [email protected]
• Compliance Office: [email protected]

3. The "Chicken Road 2" Game

Chicken Road 2 is an online slot game that combines elements of luck and strategy in a unique gaming experience. Prova il gioco nella nostra sezione prova. The objective is to cross as many road lines as possible without being hit by a car.

3.1 Game Mechanics

• Bet Setting: You can specify the bet amount between a minimum of $0.01 and a maximum of $200.
• Difficulty Levels:
  • Easy – 30 lines at this level
  • Medium – 25 lines at this level
  • Hard – 22 lines at this level
  • Hardcore – 18 lines at this level
• Progression: After pressing the "Play" button, the chicken advances. You can withdraw winnings at any time.
• Keyboard Control: In the game menu, you can enable the use of the "Space" key to advance.

3.2 Technical Features and Fair Play

• RTP (Return to Player): 96.5%
• Volatility: Medium
• Maximum Win: $20,000 per single bet
• RNG (Random Number Generator): All game results are determined by a certified Random Number Generator, ensuring fairness and randomness.

4. Responsible Gaming and Player Protection

Via del Pollo Digital Entertainment S.r.l. is committed to promoting a responsible gaming environment and preventing problem gambling. Visita la nostra pagina dedicata al gioco responsabile.

4.1 Self-Limitation Tools

For your protection, it is mandatory to set financial limits before making your first deposit:

• Deposit Limits: You can set maximum daily, weekly, and/or monthly deposit limits.
• Loss Limits: You can set maximum daily, weekly, and/or monthly loss limits.
• Bet Limits: You can set maximum bet limits per session or period.
• Time Limits (Reality Check): Set reminders that alert you about your gaming session duration at regular intervals.

4.2 Self-Exclusion

If you feel you need a break from gaming, you can self-exclude for a fixed or indefinite period:

• Temporary Self-Exclusion: You can self-exclude for predefined periods (e.g., 6 months, 1 year, 2 years, 5 years).
• Permanent Self-Exclusion: You can self-exclude permanently. This option is irreversible.

4.3 Support Resources for Responsible Gaming

If you have concerns about your gaming habits or know someone who might, please contact the following support organizations:

• National Gaming Helpline: 800 558 822 (Free and anonymous service, active 24/7)
• Responsible Gaming Information: https://www.responsiblegaming.org
• GamCare: https://www.gamcare.org.uk

4.4 Protection of Minors

Access to the Game and Website is strictly prohibited for individuals under 18 years of age. We conduct rigorous age verification procedures during registration and reserve the right to request additional documentation at any time. Any Gaming Account identified as belonging to a minor will be immediately closed and all winnings will be voided.

5. Account Opening and Management

5.1 Eligibility Requirements

To open a Gaming Account, the User must:

• Be at least 18 years of age
• Be legally capable of entering into binding agreements
• Not be subject to self-exclusion measures
• Provide truthful, accurate, and complete information during registration

5.2 Identity Verification (KYC) and Anti-Money Laundering (AML)

In compliance with regulatory requirements and anti-money laundering laws, we are obligated to verify the identity of all our Users and, if necessary, the source of funds:

• Required Documents: You will need to upload a copy of a valid identity document (e.g., ID card, driver's license, passport) and, in some cases, proof of address.
• Source of Funds Verification: We may request additional documentation to verify the source of your funds, particularly for high-value transactions.
• Timeline: Verification must be completed within 30 days of registration. Failure to complete within this timeframe will result in account suspension.

5.3 Player Fund Protection

The security of your funds is our absolute priority. Player funds are held in segregated bank accounts, separate from the company's operational funds. This ensures that your funds are protected and available at all times, even in case of financial difficulties of the Operator.

6. Deposits, Withdrawals, and Transactions

All financial transactions are handled securely and in compliance with applicable regulations.

6.1 Payment Methods

We accept various secure payment methods, including credit/debit cards, e-wallets, and bank transfers. Scopri tutti i bonus disponibili. Available methods may vary and are listed in the "Cashier" section of the Website. Esplora la nostra sezione casino.

6.2 Transaction Limits

Minimum and maximum limits are set for deposits and withdrawals, which may vary based on the payment method and account verification level. These limits are indicated in the "Cashier" section.

7. Use of Website and Game

7.1 User Conduct

The User agrees to use the Website and Game lawfully, ethically, and in accordance with these Terms. Any behavior that may harm the Operator, other Users, or third parties is prohibited.

7.2 Prohibited Activities

• Fraud, collusion, use of bots or third-party software to influence the game
• Data manipulation or system vulnerability exploitation
• Money laundering or terrorism financing
• Use of multiple gaming accounts
• Any illegal or harmful activity

7.3 Malfunctions and System Errors

In case of software, hardware, or communication system malfunctions that prevent proper functioning of the Game or Website, we reserve the right to void all bets and winnings related to the malfunction period.

8. Demo Versions of the Game

We offer a demonstration version of "Chicken Road 2" for entertainment and informational purposes, allowing you to familiarize yourself with the mechanics without risking real money.

Please note the following disclaimers for the demo version:

• This is a demonstration version for informational purposes only
• No real money prizes are available in demo mode
• Some features or promotions may only be available when playing with real money. Scopri i giri gratuiti disponibili.
• Results obtained in demo mode do not guarantee similar outcomes when playing with real money

9. Privacy and Data Protection (GDPR)

Via del Pollo Digital Entertainment S.r.l. is the Data Controller for personal data collected through the Website and Game. Consulta la nostra politica privacy per maggiori dettagli. We are committed to protecting your privacy and processing your data in compliance with GDPR and applicable data protection laws.

9.1 Legal Basis for Processing

We process your personal data based on the following legal bases:

• Contract Performance: To provide gaming services and manage your Gaming Account
• Legal Obligation: To comply with regulatory obligations, including KYC, AML, and problem gambling prevention
• Legitimate Interest: To prevent fraud, ensure system security, and improve our services

9.2 Data Subject Rights

You have the following rights regarding your personal data:

• Right of Access: Request a copy of your data
• Right of Rectification: Request correction of inaccurate data
• Right to Restriction: Request limitation of processing in certain circumstances
• Right to Object: Object to processing based on legitimate interests
• Right to Data Portability: Receive data in a structured format
• Right to Lodge a Complaint: File a complaint with the data protection authority

10. Complaints and Dispute Resolution

We are committed to resolving any complaint or dispute quickly, fairly, and transparently.

10.1 Internal Complaint Procedure

In case of dissatisfaction or complaint, please contact our Customer Service as soon as possible. You can do this via email at [email protected] or via Live Chat. Our team is trained to handle disputes and commits to providing a response within 7 business days of receiving the complaint.

10.2 Alternative Dispute Resolution (ADR)

If you are not satisfied with the outcome of our internal complaint procedure, you may resort to an alternative dispute resolution (ADR) body:

• European ODR Platform: For disputes arising from online sales or service contracts, you can use the European Commission's ODR platform: https://ec.europa.eu/consumers/odr/
• Consumer Mediation Bodies: You may also contact authorized mediation bodies for consumer protection in your jurisdiction

10.3 Applicable Law and Jurisdiction

These Terms and Conditions are governed by and interpreted in accordance with the laws of the jurisdiction where the Operator is licensed. Any disputes will be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.

11. Liability Limitations and Indemnification

The Operator is committed to providing a high-quality service but cannot guarantee that the Website and Game will always be available, uninterrupted, error-free, or 100% secure.

• Disclaimer of Warranties: The Website and Game are provided "as is" and "as available" without warranties of any kind
• Limitation of Liability: To the maximum extent permitted by law, the Operator will not be liable for indirect, incidental, special, consequential, or punitive damages
• Indemnification: The User agrees to indemnify and hold harmless the Operator from any claims, damages, losses, or costs arising from violation of these Terms

12. Changes to Terms and Conditions

The Operator reserves the right to modify, update, or replace these Terms and Conditions at any time at its sole discretion. Visita la nostra homepage per gli aggiornamenti.

• Notification of Changes: For non-substantial changes, publication of updated Terms on the Website will be considered sufficient notice. For substantial changes that may affect your rights or obligations, we will inform you with reasonable advance notice (at least 14 days)
• Right of Withdrawal: If you do not accept substantial changes, you have the right to cease using the Website and close your Gaming Account before the changes become effective

13. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy and Game Rules, constitute the entire agreement between the User and the Operator
• Severability: If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect
• Assignment: The Operator may assign or transfer its rights and obligations under these Terms to third parties. The User may not assign or transfer their rights and obligations
• Force Majeure: The Operator will not be responsible for any failure or delay in performance caused by events beyond its reasonable control

Thank you for choosing Chicken Road 2 Gaming. We are here to provide you with a safe, fun, and responsible gaming experience.

Last updated: May 23, 2024

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